WEBVTT

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Peters car is broken so he can’t drive to the shopping centre to buy a birthday presents for his grandchild who will visit him next weekend.

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He doesn’t know what to do – in the countryside where he lives, there isn’t any public transport …

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Don’t worry, Peter! Have you ever tried online shopping?

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Let’s have a look together at what it means, and what you should pay attention to when you try it out!

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These days, you can complete many tasks online using online support services, saving a lot of time and effort in everyday life.

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Did you know you can pay for your parking online? Check your phone bill? Sign legal documents?

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Submit your tax return? Buy flights, bus or train tickets?

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Look up a route for hiking with your friends and check whether you need to take your waterproofs with you!

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Have you tried online shopping?

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You can now buy virtually everything online – from groceries to clothes, technical devices, furniture and even plants!

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There are many different services, which deliver your purchases to your door.

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Alternatively, you can pre-order them and pick them up at your local store (so-called click and collect).

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When shopping online, make sure to use trusted online shops, safe payment methods, and a secure internet connection.

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What is a secure internet connection?

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Your internet should always be password protected and you should change your password regularly (do not write it down!).

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Do not buy products online if you are using an unsecured or public WiFi connection.

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If in doubt, you can always use a VPN (virtual private network) to increase security and anonymise your internet activity.

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Some online platforms allow more traditional payment methods such a direct bank transfer (via online banking).

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And some online shops even allow you to pay in arrears and send an invoice with the goods.

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Generally, the easiest way to pay online is to use a credit card.

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What can you do if you do not have a credit card? Or you don’t want to use your credit card online?

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There are alternative options such as PayPal, although there are many others.

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These companies enable you to undertake safe online financial transactions.

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In the case of a dispute (if your goods are not delivered or are damaged for example),

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some provide buyer protection and take on the role of arbitrator to get you your money back.

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You need to set up an account, which you link with your bank account or credit card.

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You can download the app to your smart phone and you’re ready to go shopping!

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Peter is fascinated about the possibilities that online shopping offers him!